Privacy Policy

Effective Date: [Insert Date]

At PM Volt, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how PM Volt collects, uses, stores, processes, and protects information when you visit our website, contact us, purchase our products, request customer support, or otherwise interact with our services.

By using the PM Volt website, you acknowledge that you have read and understood this Privacy Policy.

1. About PM Volt

PM Volt provides lithium battery products and related energy-storage solutions.

For the purposes of this Privacy Policy, "PM Volt," "we," "us," and "our" refer to PM Volt, while "you" and "your" refer to visitors, customers, dealers, distributors, or other individuals interacting with our website or services.

2. Information We Collect

Depending on how you interact with PM Volt, we may collect different types of information.

2.1 Personal Information

We may collect information such as:

• Full name

• Company or organization name

• Email address

• Telephone/mobile number

• Billing address

• Shipping/delivery address

• City, state, and postal code

• Account/login information, where applicable

• Order and invoice information

• Product serial numbers

• Warranty information

• Customer-support communications

2.2 Transaction Information

When you purchase products from us, we may collect information relating to:

• Products purchased

• Order number

• Invoice details

• Purchase date

• Payment status

• Delivery information

• Refund or replacement information

Payment card, banking, UPI, or other financial credentials may be processed by third-party payment providers. PM Volt does not normally need to store complete payment-card credentials on its own systems.

2.3 Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Approximate geographic information derived from technical data

• Date and time of visits

• Referring website

• Device and browser identifiers

• Website interaction information

This information may be used for security, analytics, troubleshooting, and website improvement.

3. Information You Provide Voluntarily

You may voluntarily provide information when you:

• Create an account

• Submit an enquiry

• Request a quotation

• Place an order

• Contact customer support

• Submit a warranty claim

• Request a return or replacement

• Subscribe to communications

• Contact us through email, phone, WhatsApp, or other communication channels

• Submit information through website forms

You should provide only information that is reasonably necessary for the relevant purpose.

4. How We Use Your Information

PM Volt may use collected information for purposes including:

• Processing orders

• Delivering products

• Providing quotations

• Responding to enquiries

• Providing customer support

• Processing warranty claims

• Processing returns and replacements

• Processing refunds

• Communicating about orders

• Providing technical assistance

• Maintaining customer records

• Improving our products and services

• Improving website functionality

• Preventing fraud and unauthorized activity

• Maintaining website security

• Conducting business analytics

• Sending service-related communications

• Sending promotional communications where permitted and where applicable

• Complying with legal and regulatory obligations

• Establishing, exercising, or defending legal rights

5. Legal Basis for Processing

Where applicable, PM Volt may process personal information based on:

• Your consent

• Performance of a contract or requested service

• Compliance with legal obligations

• Legitimate business purposes

• Protection of our website, customers, property, and services

• Other lawful grounds permitted by applicable law

Where consent is required, you may have the right to withdraw consent, subject to applicable legal and contractual limitations.

6. Cookies and Similar Technologies

PM Volt may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

• Website functionality

• Remembering preferences

• Authentication

• Security

• Analytics

• Performance monitoring

• Advertising or marketing, where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website features.

7. Analytics

We may use analytics services to understand website traffic, visitor behaviour, and website performance.

These services may collect technical information such as:

• Device information

• Browser information

• Pages visited

• Approximate location

• Referral information

• Interaction data

Analytics providers process information according to their respective privacy policies and terms.

8. Marketing Communications

Where permitted by applicable law, PM Volt may use your contact information to provide information about:

• New products

• Product updates

• Offers

• Promotions

• Events

• Services

• Company announcements

You may request to stop receiving promotional communications by using the available unsubscribe option or by contacting PM Volt.

Transactional and service-related communications may continue where necessary to fulfil an order, provide support, or comply with legal obligations.

9. Sharing of Information

PM Volt does not sell personal information to third parties as a general business practice.

We may share information with appropriate third parties when necessary to operate our business, including:

• Payment processors

• Banks and financial institutions

• Shipping and logistics providers

• Technology and hosting providers

• Website and analytics providers

• Customer-support service providers

• Authorized dealers or distributors

• Professional advisers

• Government authorities or regulatory bodies where legally required

• Law-enforcement authorities where legally required

• Business partners where necessary to provide requested services

Third parties may only receive information reasonably necessary for the relevant purpose, subject to applicable law and contractual arrangements where appropriate.

10. Payment Information

Online payments may be processed through third-party payment gateways.

When making a payment, you may be redirected to or interact with a payment service provider.

PM Volt does not normally store complete credit-card, debit-card, banking, or UPI authentication credentials.

Customers should review the privacy and security practices of the relevant payment provider before completing a transaction.

11. Shipping and Delivery Information

To deliver your order, PM Volt may provide necessary information to shipping, courier, logistics, or delivery partners.

This may include:

• Name

• Phone number

• Delivery address

• Order information

• Shipment details

Such information is provided only to the extent reasonably necessary for delivery and related services.

12. Customer Support and Communications

If you contact PM Volt through email, telephone, WhatsApp, website forms, or other communication channels, we may retain relevant communications and information for:

• Responding to your request

• Providing technical support

• Resolving disputes

• Processing warranty claims

• Maintaining service records

• Improving customer service

• Protecting our business and customers

13. Warranty and Product Information

When you register a product, submit a warranty claim, or request technical support, we may collect information such as:

• Product model

• Serial number

• Purchase information

• Installation details

• Product usage information

• Photographs or videos

• Diagnostic information

This information may be used to verify warranty eligibility, diagnose technical issues, provide support, and maintain product-service records.

14. Data Security

PM Volt takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should use appropriate precautions when transmitting information online.

15. Data Retention

PM Volt may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information

• Customer relationship

• Transaction requirements

• Warranty periods

• Legal and regulatory requirements

• Accounting and tax requirements

• Dispute-resolution requirements

• Security and fraud-prevention needs

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

16. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data held by us

• Request correction of inaccurate information

• Request deletion where legally applicable

• Withdraw consent where processing is based on consent

• Request information about how your data is used

• Opt out of certain promotional communications

• Raise a privacy-related complaint

Certain requests may be subject to legal, contractual, security, or other applicable limitations.

To exercise applicable rights, please contact PM Volt using the details provided below.

17. Children's Privacy

Our website and products are generally intended for adults and businesses.

PM Volt does not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to PM Volt improperly, please contact us so that appropriate action can be considered.

18. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external resources.

PM Volt is not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

19. Social Media

PM Volt may maintain accounts or pages on third-party social-media platforms.

If you interact with PM Volt through these platforms, the relevant platform may collect and process information according to its own privacy policy.

PM Volt does not control the privacy practices of third-party social-media services.

20. International Data Processing

Some third-party service providers used by PM Volt may process or store information outside India.

Where personal information is transferred, stored, or processed outside India, PM Volt will take reasonable steps to comply with applicable legal requirements.

21. Business Transfers

If PM Volt undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, customer information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations.

22. Data Breach and Security Incidents

If PM Volt becomes aware of a personal-data security incident requiring notification under applicable law, PM Volt will take appropriate steps in accordance with applicable legal and regulatory requirements.

23. Changes to This Privacy Policy

PM Volt may update this Privacy Policy from time to time to reflect:

• Changes in our business

• Changes in website functionality

• Changes in technology

• Changes in applicable law

• Changes in data-processing practices

The updated version will be published on this page with a revised effective date.

Customers are encouraged to review this page periodically.

24. Grievance and Privacy Contact

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact PM Volt.

PM Volt
Lithium Battery & Energy Solutions

Privacy/Support Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
Address: [Insert Business Address]

Grievance Officer: [Insert Name, if applicable]
Grievance Email: [Insert Email Address]
Working Hours: [Insert Working Hours]

25. Consent

By using the PM Volt website and voluntarily providing personal information, you acknowledge that you have read this Privacy Policy.

Where applicable, PM Volt will seek consent or provide appropriate controls before processing information for purposes that require consent under applicable law.

Important Notice

This Privacy Policy is intended as a general website privacy-policy framework for PM Volt. It should be customized according to PM Volt's actual website technology, payment gateway, analytics tools, CRM, WhatsApp integrations, hosting provider, customer-account system, and business structure.

Applicable Indian privacy and data-protection requirements should be reviewed before the policy is published.